We are here to support you throughout your studies
Here you will find all the information you need to get started and to make the most of our services.
If you cannot find what you are looking for or have any questions please ask a member of staff. You can contact us in a number of ways including in person, by email, telephone and live chat.
The Library Guide has information about how to get started using the Library.
We hope you were able to join our library induction session when you started. However, if you missed it, you will have a chance to attend one of our catch-up sessions. Dates and times will be emailed to you after enrolment.
Alternatively, you can book a one-to-one session or view our Library Induction presentation.
How do I join and get a library card?
Your library registration is completed automatically upon enrolment. Your University ID Card is also your library card. You will need it to access the building, borrow books and use our printing facilities.
New ID cards are issued by The Gateway.
Help With Understanding Library Jargon
- Shelfmark or call number – the series of letters and numbers which you will see on the spine label of a book. It will help you to find a particular book on the shelf together with other books on the same subject.
- Loan type or loan period – the length of time for which you can borrow a book.
- Due date – the date by which the books you borrow should be returned in order to avoid fines.
- Reference copy – item that cannot be borrowed and can only be used in the library.
- Core Text (sometimes called Essential Text or Recommended for Purchase): books that you should read/consult for your module.
- Resources – a general term which covers anything the library makes available to its users, either in print or electronic form. This includes books, journals, audio-visual material and databases.
- Electronic resources or e-resources (e-book, e-journals) – electronic or digital material available to read online rather than in print.
- Database – a collection of subject specific data (for example, Business, Tourism, Nursing, etc.) that is organised in a way that its contents can easily be searched and accessed by users.
- Journal or periodical – publications published at regular intervals that contain articles by various authors usually focused on a particular subject area.
- Journal article – a short text published in a journal.
How do I find and borrow books?
The Library Catalogue allows you to search books, check their availability and access e-books online. The easiest way to search for a book is to enter the title and author surname. Location information will be given listing library site, number of available copies and a call number to help you find material on the library shelves.
Once you have found the location of a book and collected it from the shelf you can borrow it quickly and easily using our self-service machine. You will need your card to borrow and please remember to print and keep your receipt so that you know when to return your books. You can also take the items to the library desk where a member of staff will help you.
If you have trouble finding anything in the Library please ask us, we are here to help.
How many books can I borrow?
- Undergraduate students may borrow up to 8 items
- Postgraduate students may borrow up to 10 items
For how long can I borrow a book?
To ensure fair circulation resources have different loan periods and these are:
- 4 week loan (will be reduced to one week if reserved by another user)
- 1 week loan (these resources are marked with a yellow date label and yellow spinal stripe)
All borrowed resources can be renewed up to 3 times provided that there are no reservations on the title.
How do I borrow books from St Peter's and Murray Library in Sunderland?
In addition to the items available in London Library you can also borrow resources from libraries in Sunderland. If you wish to borrow items available in either St Peter's or Murray Library please see a member of staff for help.
What if the book I need is not on the catalogue?
We are always happy to receive your suggestions for resources which will support your subject. You can submit your suggestions filling in a book suggestion form in the Library or online. However, if you need a resource more quickly or if it is a resource we are not able to stock, you could find and use the resource at another University library through the SCONUL scheme.
How do I access e-books?
You can read e-books on and off campus via the links displayed in the search results on the Library Catalogue. Use your University user ID and password to log in and gain access. Some e-books are also available to download for 24 hours.
How do I know when my items are due?
You can check when your items are due for return on the issue machine receipt, due date stamp inside the book or by using the online My Account. To help you remember this date we send courtesy email reminders to your University email account 3 days prior to the due date. We will also email you if your books go overdue. As books remain your responsibility while they are on loan to you, please make sure you know when they are due back, and do not rely on the courtesy emails.
How do I return resources?
You can return your books either at the self-service machines or at the desk. You do not need your card in order to return items. If you are using self-service please remember to print and keep your receipt.
To avoid overdue charges and to make sure that everyone has a fair opportunity to borrow items please make sure that you return them on or before the due date. If you know you are unable to return resources by the due date please let us know, this will help you to avoid having to pay unnecessary charges.
What are the charges for late return and how do I pay my fines?
Our overdue fines are:
- 4 week loan - 10p per resource per day
- 1 week loan - 20p per resource per day
Please note that each item can incur a maximum fine of £15 every time you allow it to become overdue.
Library charges can be paid online with a bank card or via PayPal using the My Account option on the Library Catalogue. You will need to log in using your University user ID and password. Once you have logged in choose the 'Pay Charges' tab and click on 'Pay Now' to proceed with your payment.
Please note that your library account will be suspended if you do not pay off your fines within 30 days.
I lost a library book, what should I do?
If you think you may have lost a library book please contact the Library as soon as possible as this could reduce the amount you have to pay. The Library staff will provide you more information on replacement costs and procedures.
Renewing and Reserving
How do I renew my books?
You can renew your resources quickly and easily 24/7 by using the My Account option of our Library Catalogue. You will need to log in using your University user ID and password. You can also renew your items in the Library at the self-service machine using your University ID card. Alternatively speak to a member of staff who will be happy to help you.
All borrowed resources can be renewed up to 3 times provided that there are no reservations on the title. After the third time, you will need to return the item before you can check it out again.
How do I reserve resources?
Our Library Catalogue makes it quick and easy to reserve items that are out on loan and have no copies available on the shelves. Simply find the title in the catalogue and use the 'Reserve' option with your University user ID and password. Use the ‘Collect from’ drop-down menu to choose London Library as the collection site. We will email you once the item becomes available, so please make sure you check your emails regularly. You will then have 7 days to collect your reserved items from the library desk.
Please note that, if you are a London Campus student, you will not be able to reserve items available on the shelves at London Library.
My Library Account
You can use your account to:
- View your loans and return dates
- Renew your resources
- Reserve resources and manage your reservations
- View and pay any library charges with a link to our online payment service
- View your loan history listing all items you have ever borrowed
- View all notification emails you have received from the Library
Why has my library account been suspended?
Your library account is suspended automatically if any of the following happens:
- You have outstanding charges that exceed £14.99
- Outstanding charges have remained on your account for more than 30 days
- You have an item/s that have been overdue for more than 30 days
What should I do if my library account has been suspended?
You will need to:
- Return any overdue items to the library
- Pay any outstanding charges online using the My Account option on the Library Catalogue
Please note that you will be unable to renew or borrow any further items until the suspension has been resolved. Please contact us if you have any questions regarding your library account.
We offer a wide range of material and deliver skills sessions to help you succeed with your assignments.
Our Library training sessions and Study Skills pages offer detailed guidance on academic research. They cover all stages of writing assignments such as:
- analysing and understanding your assignment
- planning your research and managing your time efficiently
- finding and identifying relevant resources
- understanding and evaluating information
- writing a successful essay using academic style
- referencing and avoiding plagiarism
If you are not sure about the resources you should use and where to find them, have a look at our Resources and Subject Support pages for advice on most reliable, up-to-date academic and industry publications on your subject.