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Your Username

To use our IT services you will need a University User ID. This ID is unique to you and enables you to use our services safely and securely. You will receive your User ID upon enrolment or when you join the University as a member of staff. 

Your Passwords

All users have two passwords, one for on-campus IT facilities and one for University systems. Both passwords are initially set to be your date of birth in this format: ddmmyyyy (day, month, year). You will need to change these to activate your accounts. Your new passwords will need:

  • at least one upper case letter
  • at least one lower case letter
  • at least one number
  • at least one punctuation mark
  • at least eight characters

Campus Network Password

This password gives you access to all on-campus IT facilities such as computers, printers/copiers and the printing credit kiosk/top-up machine.                  

This password can be reset in person by the Gateway or Library staff.

University Password

This password gives you access to University systems and online Library resources including University email, Canvas, ePortfolio, Discover, and My Library Account.

You can reset your University password via Selfcare. This password can also be reset in person by the Gateway staff.